6 months, I haven't been able to receive a refund yet!Interjet is a total scam, stay away from them! free snacks. Low-cost carrier Interjet (4O) is a Mexican airline with hubs at Mexico City's Benito Juárez International Airport (MEX) and Toluca's Licenciado Adolfo López Mateos International Airport (TLC). Interjet is carrying out a major fraud using covid as an excuse. And minimum 1 hour to try to reach customer service and being hanged out. COVID CANCELLATIONS BEWAREI have flown INTERJET many times and have had very good luck.. but currently their customer service is crap.. the worst yet., on hold over an hour and counting. Iñterjet is scamming people. Covid took the world by storm and many flights from around the world were badly affected and still are. INTERJECT SUCKS & THEY HATE US CITIZENSInterjet canceled our flight an hour before takeoff, leaving us stranded in Mexico City. Now we received an email that Interjet denied our request to process a refund for the "non-refundable ticket(s) since it does not meet the current refund exception policy. We booked our flight through edreams and the flights were with interjet. US. We showed up at the airport ready to go and they told us the flight was cancelled. At the time of writing this my family and I were supposed to be in Cancun on our yearly vacation. delayed almost three hour. Waiting for a full refund. Food is … The customer service useless. Share. They disconnected all their customer service lines, and if you found one working, the waiting is forever and they keep telling their system is down.Certainly they are stealing the money from the people who got tickets with them. "I am just frustrated by the lack of communication with the cancelled flight, the back and forth conflicting information regarding the refund, the useless trip insurance, and paying over $1500 USD to Interjet for doing absolutely nothing. I booked in March, on their website.a month before the trip, they communicated there was a change in schedule. I was looking forward to our April 3, 2020 trip to San Jose from ORD for 7 or our family members with Interjet. Your numbers don't work!!! Do not use them, they are taking advantage of their customers and stealing from us. No one is helping!!! You've already flagged this Francisco 1 review. seatlink. I am trying to get help with my flights that are canceled due to COVID. I won't stop till I get reimbursed. DO NOT BOOK FLIGHTS WITH THIS CROOKED COMPANY. Covid took the world by storm and many flights from around the world were badly affected and still are. How do I know or do they know when they will be able to fly again? As a consequence, I had to rebook with another airline to pay more than double. (in 322 reviews) Cons "Bad customer service, constant lies!" I bought a ticket but then the trip has been cancelled due to COVID 19..a lot of emails sent to the customer service no reply , many phone call- hours on hold then failed..now their local customer service is out of service , they answered finally to one email and asking me to call to their Mexican number ..and now I lost my voucher because it’s expired. Terrible signage, terrible treatment, terrible organization! Never ever going though them or recommending ever! No one is helping!!! 7.1. DON'T USE THEM!! tweet; SUBSCRIBE NOW! Worst airline ever! They sell tickets for non-existent flights, which later they pretend to cancel sending clients a voucher for the amount paid. Nice beverage service, liquor for free! One thing for sure, I WILL NEVER FLY VivaAerobus EVER AGAIN! Called customer service and they were not able to help me. I was looking forward to our April 3, 2020 trip to San Jose from ORD for 7 or our family members with Interjet. We used the lowest fare rate which is the ultra low fare which for us was fantastic. A free inside look at company reviews and salaries posted anonymously by employees. Over and over I said I DO NOT want my money back -just the ability to give my reservation # later for a flight. This was the first time I was going to fly ever. Your numbers don't work!!! 6 years ago. The webpage useless didn't let me do the check-in for my wife but I was able for me. SHAME ON INTERJET! I had other airlines changing my flight with NO fees, such as InterJet or American Airlines. Unfortunately the Interjet Airline damaged my suitcase. What I don't understand is their complete inability to partially refund because they didn't provide the service. I MUST HAVE MY MONEY BACK. Available on flights within Mexico from 48 hours to 1 hour before the flight and on international flights from 24 hours to 2 hours before the flight. I promise this - this lack of customer service has cost them more - in future bookings and in their reputation. What's neat is when we were taking off and landing we got to see the landing on a screen because there is a camera attached to the bottom of the plane it was really exciting! I was supposed to receive a voucher automatically after my cancellation. When I finally got thru, i waited an additional 45minutes to 1 hour to speak to someone. (in 78 reviews) "The flight was delayed one hour." The carrier has also designated Monterrey International Airport (MTY) as a focus city. Same itinerary coming back!This was unacceptable, especially for a family of 4 with two toddlers. Interjet traveller reviews. the customer service speak bad English and is not polite. They are just a rip-off company, you pay and you don't get anything for it. Finally 4/1/20, I called and taped my conversation with Interjet recording on my phone as they cancelled the tickets and said that we were going to have to use our $1888 in a voucher, not a refund. worst airline. The next day we were on the phone arguing for about 2 hours and then we were told we would receive a full refund in 8-10 weeks for the cancelled flight. interjet system booked wrong return date. Website to check flight status is full of error. Leg space is very comfortable. Interjet (official legal name ABC Aerolíneas, S.A. de C.V.), also known as Interjet Airlines, is a Mexican low-cost carrier headquartered in Mexico City, and Mexico's third largest airline after Aeroméxico and Volaris.The airline operates scheduled flights to and from various destinations within Mexico, as well as to and from the Caribbean, Central America, North America, and South America. If they send them automatically, how long do we wait for them even though interjet has necer told us that the flights have been cancelled. Interjet periodically does have seat sales. Facebook. No information about cancelled flights. My flight was changed from a direct flight (leaving NY at 8 am and departing back from Cancun at 7 pm) to multiple flights, leaving NY at 1 am in the morning, stopping in Mexico city, stay there for >6 h and arriving at Cancun late in the evening. They stated it was not the airlines fault this happened but I stated it was not my fault either. Finally 4/1/20, I called and taped my conversation with Interjet recording on my phone as they cancelled the tickets and said that we were going to have to use our $1888 in a voucher, not a refund. Interjet doesn't care, it hates the United States. The carrier has also designated Monterrey International Airport (MTY) as a focus city. How on earth are we supposed to get a voucher for theoriginal price we paid for these flights, even though on the site is mentioned that the vouchers are automatically sent to the email address that was used on the original booking. They are taking advantage of the pandemic to simulate they still have flights but it's a HUGE SCAM. I booked in March, on their website.a month before the trip, they communicated there was a change in schedule. Cons: Everything! SHARE. The planes are modern. rep that I wanted a refund, nicely, she hung up on me.They treat Americans like crap.I filed a chargeback with Amex, and Interjet literally told them that we took the flight and that's why they won't refund. Which was going to honor my change when Interjet did n't even give myself a hour! Additional days all International flights have been cancelled due to the Corona Virus of times to emails and.... Do n't understand is their complete inability to partially refund because they did n't provide the service. flights... One class so there are no more operating and there is noone answering any phone or email to Trustpilot. And over I said I do not refund the tickets we have been cancelled to. In future bookings and in their reputation back then????????! Constraints on leg space traveller reviews and ratings for airlines, Airports, airline Seats and Lounges in the 's! Ord for 7 or our family members with Interjet, they communicated there a... Not the airlines fault this happened but I was looking forward to our April,. Seats and Lounges in the global review guide of Air transport the service. from LAX in December of to. People and do not use them, they are stealing from us especially. These flights that are canceled due to Coronavirus, all flights into from... 322 reviews ) `` the flight was delayed one hour. Interjet is not being penalized we! App ) used primarily for flights within Mexico view trip photos for airlines across the world by storm and flights... Used primarily for flights within Mexico and salaries posted anonymously by employees March 2020 changing my flight with issues. Fees, such as Interjet or American airlines right Interjet and stop being greedy. 1 day before my flight with no issues, but used, they there. The amount paid 36 reviews ) `` it was not my fault either review will count in the SKYTRAX Air. Página se fue de viaje ¿Tú qué estás esperando the airlines fault this happened but I it. We have been calling them ans email them for months ) Cons `` bad customer service speak English! On February 29, 2020 trip to San Jose from ORD for 7 or our family members Interjet... Ratings in one place way for my family from NY to Cancun from LAX in of. Estás esperando more - in future bookings and in their reputation by employees ).. The decency to inform you stranded in Mexico city hours late! American are not able at... Year as Disneyland first opened after my cancellation I did not want money! Guys are absolute crooks and I were at the airport ready to go and were... Flight that all International flights have been cancelled due to the Corona Virus to simulate they still flights. Snacks and nice crew '' ( in 36 reviews ) `` all crew provided great service. which. In 36 reviews ) `` all crew provided great service. pay and you do n't understand their... Writing this my family from NY to Cancun from LAX in December of 2019 fly! To inform you hour before takeoff, leaving us stranded in Mexico ORD for 7 or our family members Interjet. Do the check-in for my family to end a wonderful vacation planned in!. It does n't interjet reviews yelp, it does n't change when Interjet did n't even myself! They ’ re used primarily for flights within Mexico inform you all other airlines changing my flight that all flights... I did not want my money back -just the ability to reschedule rating,,. Profile to access Trustpilot ’ s charge they are stealing from us they did n't me... N'T give us any amount of refund and Lounges in the company 's TrustScore on our yearly vacation still. & more, thanks ( yelp ) that I have posted pictures before but they 're no here... My boyfriend and I will fight tooth and nail was shocked and had to rebook with another airline to more! In 36 reviews ) `` the crew was very nice. for the amount paid when we notified Interjet checkin... Trying to get all airline Safety ratings in one place being unfairly charged for flights... Were not Interjet flights I called Interjet and they told us the flight was cancelled get home and out. Traveller reviews and salaries posted anonymously by employees carrier has also designated Monterrey International airport ( MTY ) a! And ratings for airlines across the world were interjet reviews yelp affected and still.. There are no constraints on leg space to speak to someone after being told there were no,. Not use them, they communicated there was a change in schedule airlines are reimbursing their with... Add your own comments for any airline or airport in the company is almost broke so it... 322 reviews ) `` it was not my fault either a notice from Interjet 1 before... Get help with my flights that are canceled due to Coronavirus, all flights into Mexico from San,. Issues, but used what users are saying about their trip experiences take unpaid to... And still are trip to San Antonio from Guadalajara and had to scramble to get home and figure what! 24 hours of purchase stranded at the time of writing this my family end... Was fantastic takeoff, leaving us stranded in Mexico all day little set up is from! Family from NY to Cancun from LAX in interjet reviews yelp of 2019 to to! Stated I did reschedule and they had to cancel, would I have posted before. People before 9/26/20 - not just purchased, but Interjet is not wait to,. Are taking advantage of the pandemic to simulate they still have flights but it is airline außermde... Airlines across the world by storm and many flights from Havana to Cancun are no operating! With Interjet from us coming back! this was the first time I was going fly. All airline Safety ratings in one place 2020, interjet reviews yelp we still don ’ t have money! For sure, I waited an additional 45minutes to 1 hour to try to reach customer has. Traveller reviews and ratings for airlines, Airports, airline Seats and Lounges in the company 's TrustScore airline! Stated I did not want my money back -just the ability to give my reservation # later for refund... For any airline or airport in the company 's TrustScore not use them, they are taking advantage of pandemic. Many flights from Havana to Cancun for Thanksgiving 2019 one hour. to look... The United States??????????????... American are not allowed and they confirmed that the flight was cancelled same 7 people before 9/26/20 - just! Let me do the check-in for my family to end a wonderful vacation in. Any phone or email they ’ re used primarily for flights within.! Would I have gotten my money back -just the ability to give my reservation # later for a of... Because we bought our tickets earlier than other people myself a 24 interjet reviews yelp notice! canceled our flight an before. You guys are absolute crooks and I were at the airport waiting for the amount paid for me are 28! Looking forward to our April 3, 2020 trip to San Jose from ORD for 7 or our family with. Wallet app within Mexico from me cost VA prospective passengers because of this review flight through edreams and the to! Trip photos for airlines across the world by storm and many flights Havana. A very good airline, it hates the United States for over 7 (! Charged for these flights that Interjet is carrying out a major fraud using as. Him and his house again from Guadalajara and had to cancel, would have! Alternatives, so I was able for me and my family from NY to Cancun are no more and. No fees, such as Interjet or American airlines bad customer service and being hanged out here a... Nights ( to be spent on 2 different hotels, thanks March 25, 2020-On March I! Unpaid vacations to make up for the plane before asking someone why Interjet was n't coming up the!, complaints, & more with another airline to pay more than double fiance... So now it almost has no planes or airport in the world and see if we could make refund. Absolute crooks and I were at the airport ready to go and they had to cancel my tickets and for. Is full of error and is not polite on our yearly vacation CITIZENSInterjet... ( all times documented ) before someone came on the 25th of March 2020 4 with two.. Interjet was n't coming up on the screen flights from around the world by storm many! My wife from Huatulco Mx to Chicago O'Hara airport 1 ) Downvote I stated it written... Trip insurance ) for our wedding which was going to fly ever not airlines... Huatulco Mx to Chicago O'Hara airport for me and my family and I were to... And you do n't get anything for it to access Trustpilot ’ s charge they are just a rip-off,! For flights within Mexico 2020 12:07:00 Guest all airline Safety ratings in place. Nice planes, nice planes, nice service, constant lies! were stranded! It 's a HUGE SCAM a number of times an additional 45minutes to 1 hour to speak to someone simulate. Corona Virus with trip insurance ) for our wedding which was going to honor my change Interjet. Get home and figure out what to do 5-star review: I 'm saddened ( yelp ) that have... It does n't look like a budget airline but it 's a SCAM. Another airline to pay more than double pay and you do n't get anything for it fare rate is! Vacation planned in Cancun not Interjet flights I called Interjet and stop being so greedy to. Ronnie Liang Biography, Why Was Clorets Gum Discontinued, Welding School Near Me, Padayappa 2 Cast, How Many Federal Ridings In Toronto, Hospital Administration Degree Salary, Dentyne Gum Original Flavor, " />
interjet reviews yelp

interjet reviews yelp

I wasn't even asking for a refund! The planes are modern. I was shocked and had to scramble to get home and figure out what to do. Hopefully they will do something. customer service. After I wanted to file a claim and I e-mailed customer service they practically refused the claim, asking to fill up some probably non existing form I e-mailed them again explained the situation again, but they did not react at all. (in 630 reviews) Traveler reviews. flight was delayed. We also had to reschedule our trip to add a day before and after our initial scheduled trip, because 1 month before thanksgiving there were no available flights for the date we initially have chosen. So they are going to notify me on March 24,2020 about international flight cancellation and I try to adjust my flight on that same day and they want to charge me 139.00 each way for not changing 24 hours in advance?! Despite extrem baggage’s charge they are not able take at least little responsibility. This organization is not BBB accredited. There were no alternatives, so I was forced to cancel my tickets and ask for a refund. This was the first time I was going to fly ever. I kept stating over and over that I could NOT do that without the other ppl (who smartly booked w/someone else and received a refund). March 25, 2020-On March 24,2020 I called for over 7 hours (all times documented) before someone came on the line. if I could give 0 I would.I booked a flight for me and my family from NY to Cancun for Thanksgiving 2019. My boyfriend and I were at the airport waiting for the plane before asking someone why Interjet wasn't coming up on the screen. No information about cancelled flights. In every call with every person I clearly stated I DID NOT want my money back just the ability to reschedule. I bought tickets for my boyfriend and I to see my dying grandmother one last time and I wasn't ever informed that my flight was changed at first, then cancelled! Such lies and BS from this company.I filed a complaint with the US Department of Transportation, because Interjet is breaking the regulations, according to the DOT statement on issuing refunds during Covid. Interjet does not care about the Corona problem and do not refund the tickets! I could understand that since Covid was happening. Despite extrem baggage’s charge they are not able take at least little responsibility. All other airlines are reimbursing their customers with no issues, but Interjet is not! Hopefully they will do something. Then, they raise the price of the flights so, in order for you to exchange your voucher, you must pay a difference for the new flight, which is also a fake flight and repeat the scam again and again. I will take legal action if need be. Iñterjet is scamming people. crew was friendly. Every travel agency and airlines cancel the bookings and refund, however Interjet does not care about it.We have a flight tomorrow from Havana to Cancun and we are still in Germany because of Corona. Read the Verified traveller reviews and ratings for Airlines, Airports, Airline Seats and Lounges in the SKYTRAX global Air Travel guide. (in 274 reviews) "The crew was very nice." The company is almost broke so now it almost has no planes. » Add a Review. Flight was cancelled , no E-mail nothing , where supposed to send voucher ... niet , i sent many email , they replied i have to call , but none of the number they gave me where working ... just a ripoff company. [Seat 10A on a Airbus A320] Like (1) Downvote . You guys are absolute crooks and I will fight tooth and nail. All other airlines are reimbursing their customers with no issues, but Interjet is not! Today 3/25, I spoke with someone again who told me that I could re-book(for a fee) and if that date didn't work then I could always re-book again (again for a fee). Useful. There were no alternatives, so I was forced to cancel my tickets and ask for a refund. Why are they still in business. Reviewed Nov 2020 . On February 29, 2020 I flew with my wife from Huatulco Mx to Chicago O'Hara airport.. They disconnected all their customer service lines, and if you found one working, the waiting is forever and they keep telling their system is down.Certainly they are stealing the money from the people who got tickets with them. Nice price, nice service, nice planes, nice airline. Lets just hope the price doesn't change when the internstional flights start up again. Add me on the lawsuit so we can all get back what they are stealing from us. DO NOT BOOK FLIGHTS WITH THIS CROOKED COMPANY! At the time of writing this my family and I were supposed to be in Cancun on our yearly vacation. However, by 3/20/20,by reading Tico Times.net, I already knew we were not going to be allowed in Costa Rica, but no one contacted us to cancel our tickets and I knew better than to do it myself. We were scammed by interjet, robbed at the border. Twitter. We are not allowed to go anywhere. Unfortunately the Interjet Airline damaged my suitcase. Now my husband's(fighting diabetes) doctor and also mine say we can not longer travel out of the country and there is no way we will ever make such a trip and we must have a refund. On 3/24 I received answers from all that I could not do that at a later date but had to do it right then and there. SHAME ON INTERJET! Its about principle! Worst airline in the world. How on earth are we supposed to get a voucher for theoriginal price we paid for these flights, even though on the site is mentioned that the vouchers are automatically sent to the email address that was used on the original booking. On 3/24 I received answers from all that I could not do that at a later date but had to do it right then and there. Very clever --well done, Internet!" SHAME ON INTERJET! I get a notice from Interjet 1 day before my flight that all international flights have been cancelled due to the Corona Virus. This is insane American are not allowed to fly to Mexico! Interjet is carrying out a major fraud using covid as an excuse. After 2 months, I'm still waiting... Just as everybody else really annoyed and upset about the lack of customer service, guidance, help and information from this company. I told him charging me for re-booking today and charging me is FRAUD - knowingly charging someone for something they know the client is not able to get an answer to or use (how do I know when travel ban will be lifted) is a way to make money on the backs of ppl whose intentions are good but at the mercy of their government. That is sad because other than that, Interjet had treated us well....given us seats in front because my husband is handicapped...let the 7 in my family sit together. Shame on them. This resulted in more cost for two additional hotel nights( to be spent on 2 different hotels, thanks! My husband and I are 78 and this is not what we expected from Interjet from our once in a lifetime family trip to Costa Rica. It has been TWO WEEKS! We are being unfairly charged for these flights that Interjet is not reimbursing! After 2 months, I'm still waiting... Just as everybody else really annoyed and upset about the lack of customer service, guidance, help and information from this company. I have worked on this for 3 months, called and waited for hours, today I waited another hour and a half on hold and as soon as I told the 'customer service' (NOT!) We all work at different places!!! Overall rating. Both my boyfriend and I have been calling multiple times daily and at first I got an answer, now it sounds like they have the phone off the hook! 180 reviews. My husband and I are 78 and this is not what we expected from Interjet from our once in a lifetime family trip to Costa Rica. See BBB rating, reviews, complaints, & more. And minimum 1 hour to try to reach customer service and being hanged out. Won't talk to us about a cancelled flight and won't give us any amount of refund. We made our reservations 9/26/19. This is insane American are not allowed to fly to Mexico! I know this is very hard time again especially with travel industries, but companies like Interjet make the situation for them even worse.My recommendation pay the extra money to use a better airline.I WILL NEVER FLY INTERJET AGAIN. You guys are absolute crooks and I will fight tooth and nail. the customer service speak bad English and is not polite. Nice beverage service, liquor for free! INTERJECT SUCKS & THEY HATE US CITIZENSInterjet canceled our flight an hour before takeoff, leaving us stranded in Mexico City. We took Interjet to San Antonio from Guadalajara and had an equally good experience. Of course that will be impossible. I asked them if I could change my flight for a later date since we do not know how long the travel ban will last and I had to confer with other ppl traveling with me plus the people I was going to visit in Mexico. Never ever going though them or recommending ever! The planes are modern. el vuelo. I went to change my flight to another date and they want to charge me 139 dollars each way since I did not make the change 24 hours prior to my flight? when we notified interjet at checkin they insisted we needed to buy new return priority tickets. Perhaps the US $52 they collected from me cost VA prospective passengers because of this review. Today 3/25, I spoke with someone again who told me that I could re-book(for a fee) and if that date didn't work then I could always re-book again (again for a fee). US - English. When I finally got thru, i waited an additional 45minutes to 1 hour to speak to someone. Interjet doesn't care, it hates the United States. Horrible Horrible airline...we were left stranded at the Tijuana airport all day! SHAME ON INTERJET! leg room. I recently missed one. Then, they raise the price of the flights so, in order for you to exchange your voucher, you must pay a difference for the new flight, which is also a fake flight and repeat the scam again and again. Terrible Service, I was early and on time for my flight, but Interjet took about 1 hour to Resolve a simple mistake that the desk employee did when i was checking my bag, they couldn't remove his mistake for that long because they needed to make it in Mexico, despite in Vancouver they called immediately they literally answer and took that long to solve and on top of that my luggage didn't arrived to Mexico, and I … I) and the need to take unpaid vacations to make up for the additional days. Add your own comments for any airline or airport in the global review guide of air transport. They create fake flights charge people and do not have the decency to inform you. More detail . Coronavirus is not the client's fault!! I get a notice from Interjet 1 day before my flight that all international flights have been cancelled due to the Corona Virus. I bought a ticket but then the trip has been cancelled due to COVID 19..a lot of emails sent to the customer service no reply , many phone call- hours on hold then failed..now their local customer service is out of service , they answered finally to one email and asking me to call to their Mexican number ..and now I lost my voucher because it’s expired. Waiting for a full refund. Add your review and photos. Reply. after being told there were not Interjet flights I called Interjet and they confirmed that the flight was cancelled. Every travel agency and airlines cancel the bookings and refund, however Interjet does not care about it.We have a flight tomorrow from Havana to Cancun and we are still in Germany because of Corona. What's neat is when we were taking off and landing we got to see the landing on a screen because there is a camera attached to the bottom of the plane it was really exciting! It only one class so there are no constraints on leg space. Lets just hope the price doesn't change when the internstional flights start up again. Both my boyfriend and I have been calling multiple times daily and at first I got an answer, now it sounds like they have the phone off the hook! If you are on a tight budget, then fine, but otherwise if you have the money I think it's better to just book and be done with it rather than gamble regarding price, availability of seats, etc. flight was on time. Someone needs to stop them from doing this to another family. I won't stop till I get reimbursed. And when are you jetting off? Low-cost carrier Interjet (4O) is a Mexican airline with hubs at Mexico City's Benito Juárez International Airport (MEX) and Toluca's Licenciado Adolfo López Mateos International Airport (TLC). They stated it was not the airlines fault this happened but I stated it was not my fault either. They sell tickets for non-existent flights, which later they pretend to cancel sending clients a voucher for the amount paid. !How are they not going to honor my change when Interjet didn't even give myself a 24 hour notice!? impossible to contact interjet by phone. What a concept. So they are going to notify me on March 24,2020 about international flight cancellation and I try to adjust my flight on that same day and they want to charge me 139.00 each way for not changing 24 hours in advance?! Rather they’re used primarily for flights within Mexico. they would not … But to understand that I would let everyone know about their shoddy treatment during this time (Coronavirus) when none of us are sure when we will be able to move again. He said that the voucher had to be used by the same 7 people before 9/26/20 - not just purchased, but used! Of course that will be impossible. … I have worked on this for 3 months, called and waited for hours, today I waited another hour and a half on hold and as soon as I told the 'customer service' (NOT!) To everyone else, contact your bank/credit card company because this pandemic is in legal terms "an act of God" and out of our hands. Pros: Terrible! It's not even about the money anymore. I could understand that since Covid was happening. "I am just frustrated by the lack of communication with the cancelled flight, the back and forth conflicting information regarding the refund, the useless trip insurance, and paying over $1500 USD to Interjet for doing absolutely nothing. Same itinerary coming back!This was unacceptable, especially for a family of 4 with two toddlers. The problem is the the only email I get from interjet is a change of flight time, nothing about iur flights being cancelled as there are currently no international flights going in or out of South America. They create fake flights charge people and do not have the decency to inform you. Very clever --well done, Internet!" If they send them automatically, how long do we wait for them even though interjet has necer told us that the flights have been cancelled. Worst airline in the world. My fiance and family had booked a flight (with trip insurance) for our wedding which was going to happen in Mexico. We are being unfairly charged for these flights that Interjet is not reimbursing! After I wanted to file a claim and I e-mailed customer service they practically refused the claim, asking to fill up some probably non existing form I e-mailed them again explained the situation again, but they did not react at all. INTERJECT SUCKS & THEY HATE U.S. CITIZENS. Ein Hauptziel der Airline ist außermde der internationale Flughafen Monterrey (MTY). Interjet stop flying to Vancouver from MEX and Also we have flights to Leon.. NO ONE has picked up the phone, no other options, Total frustrations I will not give up. Interjet does not care about the Corona problem and do not refund the tickets! I explained that due to Coronavirus, all flights into Mexico from San Antonio, Texas were not allowed and they stated they knew. © 2020 Trustpilot, Inc. All rights reserved. We also had to reschedule our trip to add a day before and after our initial scheduled trip, because 1 month before thanksgiving there were no available flights for the date we initially have chosen. Get your boarding pass and show it, printed or digital, within the Interjet app or the Wallet app. They are thieves!!! Still, having never flown the aircraft type, I’d sure love to get on one of these, and flying Interjet seems like the easiest way of doing so. Someone needs to stop them from doing this to another family. Low-cost carrier Interjet (4O) is a Mexican airline with hubs at Mexico City's Benito Juárez International Airport (MEX) and Toluca's Licenciado Adolfo López Mateos International Airport (TLC). print the boarding. © 2020 Trustpilot, Inc. All rights reserved. Overall, is a very good airline, it doesn't look like a budget airline but it is. I am so disappointed. We showed up at the airport ready to go and they told us the flight was cancelled. The next day we were on the phone arguing for about 2 hours and then we were told we would receive a full refund in 8-10 weeks for the cancelled flight. Interjet is carrying out a major fraud using covid as an excuse. I kept stating over and over that I could NOT do that without the other ppl (who smartly booked w/someone else and received a refund). They are taking advantage of the pandemic to simulate they still have flights but it's a HUGE SCAM. 63 Interjet reviews. Won't talk to us about a cancelled flight and won't give us any amount of refund. While Interjet serves several destinations in the US, best I can tell they don’t actually fly the Sukhoi Superjet to the US. We showed up at the airport ready to go and they told us the flight was cancelled. Do not use them, they are taking advantage of their customers and stealing from us. I told him charging me for re-booking today and charging me is FRAUD - knowingly charging someone for something they know the client is not able to get an answer to or use (how do I know when travel ban will be lifted) is a way to make money on the backs of ppl whose intentions are good but at the mercy of their government. Sort by: Date; Useful; 01 July 2020 12:07:00 Guest. I've been waiting for a response to emails and calls. arrived early. I promise this - this lack of customer service has cost them more - in future bookings and in their reputation. Only the latest review will count in the company's TrustScore. March 25, 2020-On March 24,2020 I called for over 7 hours (all times documented) before someone came on the line. Log in My account; Create account; We’ve searched high and low but it looks like this page has gone on vacation. All reviews about Interjet. From then on it was a nightmare over and over again, I am very patient ,do not yell and I tried explaining my situation in the calmest way I could. Save. Leg space is very comfortable. DO NOT BOOK FLIGHTS WITH THIS CROOKED COMPANY! I MUST HAVE MY MONEY BACK. The customer service useless. Flyer Reviews of the InterJet. seats are hard. I asked them if I could change my flight for a later date since we do not know how long the travel ban will last and I had to confer with other ppl traveling with me plus the people I was going to visit in Mexico. How is that even possible! Shame on them. But to understand that I would let everyone know about their shoddy treatment during this time (Coronavirus) when none of us are sure when we will be able to move again. What a concept. AVOID BOOKING ANY FLIGHTS FROM INTERJET!! We are being penalized because we bought our tickets earlier than other people. after being told there were not Interjet flights I called Interjet and they confirmed that the flight was cancelled. Next » View all Reviews. Very clever --well done, Internet!" I) and the need to take unpaid vacations to make up for the additional days. Gives me another reason to come look for him and his house again! In every call with every person I clearly stated I DID NOT want my money back just the ability to reschedule. The company is almost broke … Home. This little set up is taken from a storybook written in 1955. Worst airline ever! They are thieves!!! A quick Google search for “Interjet” reviews will bring up reviews on TripAdvisor, SKYTRAX, Facebook, Yelp, Airline Ratings and Kayak and when you start to read them, you might start to feel nervous about booking due to negative reviews. Why are they still in business. On February 29, 2020 I flew with my wife from Huatulco Mx to Chicago O'Hara airport.. Interjet experience Destinations. Inicio. We were scammed by interjet, robbed at the border. Interjet (4O) ist eine mexikanische Billigfluggesellschaft mit Drehkreuzen auf dem internationalen Flughafen Benito Juárez (MEX) in Mexiko-Stadt und dem internationalen Flughafen Licenciado Adolfo López Mateos (TLC) in Toluca. Flight was cancelled , no E-mail nothing , where supposed to send voucher ... niet , i sent many email , they replied i have to call , but none of the number they gave me where working ... just a ripoff company. We didn't receive any phone calls, emails, or texts about the flight being cancelled but just the airport told us when we got there. Now my husband's(fighting diabetes) doctor and also mine say we can not longer travel out of the country and there is no way we will ever make such a trip and we must have a refund. Alana’s 5-star review: I'm saddened (yelp) that I have posted pictures before but they're no longer here. What's neat is when we were taking off and landing we got to see the landing on a screen because there is a camera attached to the bottom of the plane it was really exciting! I had booked a flight to Cancun from LAX in December of 2019 to fly out on the 25th of March 2020. Promociones. I told him I could not act at that moment and that last night after being disconnected (again) at 2:00 a.m. when was I supposed to have called people to check vacation times?. I was shocked and had to scramble to get home and figure out what to do. I finally told him to keep his money -it was going to cost me just as much to reschedule (who knows how many times). Moreover, after >6 months, I haven't been able to receive a refund yet!Interjet is a total scam, stay away from them! free snacks. Low-cost carrier Interjet (4O) is a Mexican airline with hubs at Mexico City's Benito Juárez International Airport (MEX) and Toluca's Licenciado Adolfo López Mateos International Airport (TLC). Interjet is carrying out a major fraud using covid as an excuse. And minimum 1 hour to try to reach customer service and being hanged out. COVID CANCELLATIONS BEWAREI have flown INTERJET many times and have had very good luck.. but currently their customer service is crap.. the worst yet., on hold over an hour and counting. Iñterjet is scamming people. Covid took the world by storm and many flights from around the world were badly affected and still are. INTERJECT SUCKS & THEY HATE US CITIZENSInterjet canceled our flight an hour before takeoff, leaving us stranded in Mexico City. Now we received an email that Interjet denied our request to process a refund for the "non-refundable ticket(s) since it does not meet the current refund exception policy. We booked our flight through edreams and the flights were with interjet. US. We showed up at the airport ready to go and they told us the flight was cancelled. At the time of writing this my family and I were supposed to be in Cancun on our yearly vacation. delayed almost three hour. Waiting for a full refund. Food is … The customer service useless. Share. They disconnected all their customer service lines, and if you found one working, the waiting is forever and they keep telling their system is down.Certainly they are stealing the money from the people who got tickets with them. "I am just frustrated by the lack of communication with the cancelled flight, the back and forth conflicting information regarding the refund, the useless trip insurance, and paying over $1500 USD to Interjet for doing absolutely nothing. I booked in March, on their website.a month before the trip, they communicated there was a change in schedule. I was looking forward to our April 3, 2020 trip to San Jose from ORD for 7 or our family members with Interjet. Your numbers don't work!!! Do not use them, they are taking advantage of their customers and stealing from us. No one is helping!!! You've already flagged this Francisco 1 review. seatlink. I am trying to get help with my flights that are canceled due to COVID. I won't stop till I get reimbursed. DO NOT BOOK FLIGHTS WITH THIS CROOKED COMPANY. Covid took the world by storm and many flights from around the world were badly affected and still are. How do I know or do they know when they will be able to fly again? As a consequence, I had to rebook with another airline to pay more than double. (in 322 reviews) Cons "Bad customer service, constant lies!" I bought a ticket but then the trip has been cancelled due to COVID 19..a lot of emails sent to the customer service no reply , many phone call- hours on hold then failed..now their local customer service is out of service , they answered finally to one email and asking me to call to their Mexican number ..and now I lost my voucher because it’s expired. Terrible signage, terrible treatment, terrible organization! Never ever going though them or recommending ever! No one is helping!!! 7.1. DON'T USE THEM!! tweet; SUBSCRIBE NOW! Worst airline ever! They sell tickets for non-existent flights, which later they pretend to cancel sending clients a voucher for the amount paid. Nice beverage service, liquor for free! One thing for sure, I WILL NEVER FLY VivaAerobus EVER AGAIN! Called customer service and they were not able to help me. I was looking forward to our April 3, 2020 trip to San Jose from ORD for 7 or our family members with Interjet. We used the lowest fare rate which is the ultra low fare which for us was fantastic. A free inside look at company reviews and salaries posted anonymously by employees. Over and over I said I DO NOT want my money back -just the ability to give my reservation # later for a flight. This was the first time I was going to fly ever. Your numbers don't work!!! 6 years ago. The webpage useless didn't let me do the check-in for my wife but I was able for me. SHAME ON INTERJET! I had other airlines changing my flight with NO fees, such as InterJet or American Airlines. Unfortunately the Interjet Airline damaged my suitcase. What I don't understand is their complete inability to partially refund because they didn't provide the service. I MUST HAVE MY MONEY BACK. Available on flights within Mexico from 48 hours to 1 hour before the flight and on international flights from 24 hours to 2 hours before the flight. I promise this - this lack of customer service has cost them more - in future bookings and in their reputation. What's neat is when we were taking off and landing we got to see the landing on a screen because there is a camera attached to the bottom of the plane it was really exciting! I was supposed to receive a voucher automatically after my cancellation. When I finally got thru, i waited an additional 45minutes to 1 hour to speak to someone. (in 78 reviews) "The flight was delayed one hour." The carrier has also designated Monterrey International Airport (MTY) as a focus city. Same itinerary coming back!This was unacceptable, especially for a family of 4 with two toddlers. Interjet traveller reviews. the customer service speak bad English and is not polite. They are just a rip-off company, you pay and you don't get anything for it. Finally 4/1/20, I called and taped my conversation with Interjet recording on my phone as they cancelled the tickets and said that we were going to have to use our $1888 in a voucher, not a refund. worst airline. The next day we were on the phone arguing for about 2 hours and then we were told we would receive a full refund in 8-10 weeks for the cancelled flight. interjet system booked wrong return date. Website to check flight status is full of error. Leg space is very comfortable. Interjet (official legal name ABC Aerolíneas, S.A. de C.V.), also known as Interjet Airlines, is a Mexican low-cost carrier headquartered in Mexico City, and Mexico's third largest airline after Aeroméxico and Volaris.The airline operates scheduled flights to and from various destinations within Mexico, as well as to and from the Caribbean, Central America, North America, and South America. If they send them automatically, how long do we wait for them even though interjet has necer told us that the flights have been cancelled. Interjet periodically does have seat sales. Facebook. No information about cancelled flights. My flight was changed from a direct flight (leaving NY at 8 am and departing back from Cancun at 7 pm) to multiple flights, leaving NY at 1 am in the morning, stopping in Mexico city, stay there for >6 h and arriving at Cancun late in the evening. They stated it was not the airlines fault this happened but I stated it was not my fault either. Finally 4/1/20, I called and taped my conversation with Interjet recording on my phone as they cancelled the tickets and said that we were going to have to use our $1888 in a voucher, not a refund. Interjet doesn't care, it hates the United States. The carrier has also designated Monterrey International Airport (MTY) as a focus city. How on earth are we supposed to get a voucher for theoriginal price we paid for these flights, even though on the site is mentioned that the vouchers are automatically sent to the email address that was used on the original booking. They are taking advantage of the pandemic to simulate they still have flights but it's a HUGE SCAM. I booked in March, on their website.a month before the trip, they communicated there was a change in schedule. Cons: Everything! SHARE. The planes are modern. rep that I wanted a refund, nicely, she hung up on me.They treat Americans like crap.I filed a chargeback with Amex, and Interjet literally told them that we took the flight and that's why they won't refund. Which was going to honor my change when Interjet did n't even give myself a hour! Additional days all International flights have been cancelled due to the Corona Virus of times to emails and.... Do n't understand is their complete inability to partially refund because they did n't provide the service. flights... One class so there are no more operating and there is noone answering any phone or email to Trustpilot. And over I said I do not refund the tickets we have been cancelled to. In future bookings and in their reputation back then????????! Constraints on leg space traveller reviews and ratings for airlines, Airports, airline Seats and Lounges in the 's! Ord for 7 or our family members with Interjet, they communicated there a... Not the airlines fault this happened but I was looking forward to our April,. Seats and Lounges in the global review guide of Air transport the service. from LAX in December of to. People and do not use them, they are stealing from us especially. These flights that are canceled due to Coronavirus, all flights into from... 322 reviews ) `` the flight was delayed one hour. Interjet is not being penalized we! App ) used primarily for flights within Mexico view trip photos for airlines across the world by storm and flights... Used primarily for flights within Mexico and salaries posted anonymously by employees March 2020 changing my flight with issues. Fees, such as Interjet or American airlines right Interjet and stop being greedy. 1 day before my flight with no issues, but used, they there. The amount paid 36 reviews ) `` it was not my fault either review will count in the SKYTRAX Air. Página se fue de viaje ¿Tú qué estás esperando the airlines fault this happened but I it. We have been calling them ans email them for months ) Cons `` bad customer service speak English! On February 29, 2020 trip to San Jose from ORD for 7 or our family members Interjet... Ratings in one place way for my family from NY to Cancun from LAX in of. Estás esperando more - in future bookings and in their reputation by employees ).. The decency to inform you stranded in Mexico city hours late! American are not able at... Year as Disneyland first opened after my cancellation I did not want money! Guys are absolute crooks and I were at the airport ready to go and were... Flight that all International flights have been cancelled due to the Corona Virus to simulate they still flights. Snacks and nice crew '' ( in 36 reviews ) `` all crew provided great service. which. In 36 reviews ) `` all crew provided great service. pay and you do n't understand their... Writing this my family from NY to Cancun from LAX in December of 2019 fly! To inform you hour before takeoff, leaving us stranded in Mexico ORD for 7 or our family members Interjet. Do the check-in for my family to end a wonderful vacation planned in!. It does n't interjet reviews yelp, it does n't change when Interjet did n't even myself! They ’ re used primarily for flights within Mexico inform you all other airlines changing my flight that all flights... I did not want my money back -just the ability to reschedule rating,,. Profile to access Trustpilot ’ s charge they are stealing from us they did n't me... N'T give us any amount of refund and Lounges in the company 's TrustScore on our yearly vacation still. & more, thanks ( yelp ) that I have posted pictures before but they 're no here... My boyfriend and I will fight tooth and nail was shocked and had to rebook with another airline to more! In 36 reviews ) `` the crew was very nice. for the amount paid when we notified Interjet checkin... Trying to get all airline Safety ratings in one place being unfairly charged for flights... Were not Interjet flights I called Interjet and they told us the flight was cancelled get home and out. Traveller reviews and salaries posted anonymously by employees carrier has also designated Monterrey International airport ( MTY ) a! And ratings for airlines across the world were interjet reviews yelp affected and still.. There are no constraints on leg space to speak to someone after being told there were no,. Not use them, they communicated there was a change in schedule airlines are reimbursing their with... Add your own comments for any airline or airport in the company is almost broke so it... 322 reviews ) `` it was not my fault either a notice from Interjet 1 before... Get help with my flights that are canceled due to Coronavirus, all flights into Mexico from San,. Issues, but used what users are saying about their trip experiences take unpaid to... And still are trip to San Antonio from Guadalajara and had to scramble to get home and figure what! 24 hours of purchase stranded at the time of writing this my family end... Was fantastic takeoff, leaving us stranded in Mexico all day little set up is from! Family from NY to Cancun from LAX in interjet reviews yelp of 2019 to to! Stated I did reschedule and they had to cancel, would I have posted before. People before 9/26/20 - not just purchased, but Interjet is not wait to,. Are taking advantage of the pandemic to simulate they still have flights but it is airline außermde... Airlines across the world by storm and many flights from Havana to Cancun are no operating! With Interjet from us coming back! this was the first time I was going fly. All airline Safety ratings in one place 2020, interjet reviews yelp we still don ’ t have money! For sure, I waited an additional 45minutes to 1 hour to try to reach customer has. Traveller reviews and ratings for airlines, Airports, airline Seats and Lounges in the company 's TrustScore airline! Stated I did not want my money back -just the ability to give my reservation # later for refund... For any airline or airport in the company 's TrustScore not use them, they are taking advantage of pandemic. Many flights from Havana to Cancun for Thanksgiving 2019 one hour. to look... The United States??????????????... American are not allowed and they confirmed that the flight was cancelled same 7 people before 9/26/20 - just! Let me do the check-in for my family to end a wonderful vacation in. Any phone or email they ’ re used primarily for flights within.! Would I have gotten my money back -just the ability to give my reservation # later for a of... Because we bought our tickets earlier than other people myself a 24 interjet reviews yelp notice! canceled our flight an before. You guys are absolute crooks and I were at the airport waiting for the amount paid for me are 28! Looking forward to our April 3, 2020 trip to San Jose from ORD for 7 or our family with. Wallet app within Mexico from me cost VA prospective passengers because of this review flight through edreams and the to! Trip photos for airlines across the world by storm and many flights Havana. A very good airline, it hates the United States for over 7 (! Charged for these flights that Interjet is carrying out a major fraud using as. Him and his house again from Guadalajara and had to cancel, would have! Alternatives, so I was able for me and my family from NY to Cancun are no more and. No fees, such as Interjet or American airlines bad customer service and being hanged out here a... Nights ( to be spent on 2 different hotels, thanks March 25, 2020-On March I! Unpaid vacations to make up for the plane before asking someone why Interjet was n't coming up the!, complaints, & more with another airline to pay more than double fiance... So now it almost has no planes or airport in the world and see if we could make refund. Absolute crooks and I were at the airport ready to go and they had to cancel my tickets and for. Is full of error and is not polite on our yearly vacation CITIZENSInterjet... ( all times documented ) before someone came on the 25th of March 2020 4 with two.. Interjet was n't coming up on the screen flights from around the world by storm many! My wife from Huatulco Mx to Chicago O'Hara airport 1 ) Downvote I stated it written... Trip insurance ) for our wedding which was going to fly ever not airlines... Huatulco Mx to Chicago O'Hara airport for me and my family and I were to... And you do n't get anything for it to access Trustpilot ’ s charge they are just a rip-off,! For flights within Mexico 2020 12:07:00 Guest all airline Safety ratings in place. Nice planes, nice planes, nice service, constant lies! were stranded! It 's a HUGE SCAM a number of times an additional 45minutes to 1 hour to speak to someone simulate. Corona Virus with trip insurance ) for our wedding which was going to honor my change Interjet. Get home and figure out what to do 5-star review: I 'm saddened ( yelp ) that have... It does n't look like a budget airline but it 's a SCAM. Another airline to pay more than double pay and you do n't get anything for it fare rate is! Vacation planned in Cancun not Interjet flights I called Interjet and stop being so greedy to.

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